DOCUMENT REF: SP-2026-0228

Support

Contact Us

If you have any questions, feedback, or need help with the app, reach out to us:

Email: [email protected]

Common Questions

How do I delete my account?

Go to the Profile tab and tap "Delete Account". This permanently removes your account and all analysis history.

How many analyses can I do per day?

Free users get 3 scene analyses per day. The count resets at midnight.

Are my photos stored?

Probe stores the text results and a compressed thumbnail in your case file history. It may also retain the uploaded scene image so you can reopen past analyses.

Why did my analysis fail?

Analysis requires a clear photo with visible details. Try again with better lighting or a different angle. If the problem persists, check your internet connection.

How does the AI analysis work?

Probe uses advanced AI vision models to examine your photo and reconstruct what may have happened in the scene. It identifies objects, people, and contextual clues to build a narrative with a confidence score.

Is my data safe?

Yes. We only collect your phone number for login. Analysis results are stored in encrypted databases, and case images associated with your history are stored securely. All communication uses HTTPS. You can delete your account anytime. Read our full Privacy Policy.