Frequently Asked Questions

Probe is a visual evidence reports platform. You upload evidence photos, and AI generates evidence-first observations and investigative leads for review.

Free users get 3 free monthly analysis credits on the web platform. The count resets on your monthly credit cycle. No ads, no paywalls for the free tier.

Probe stores report text, thumbnails, and metadata in your case vault. Originals may also be retained for history. You can delete your account and associated case data from account settings.

Probe can analyze many photo-based scenes — a room, a street, an accident scene, a messy desk, or a historical photo. It works best with clear images that have visible objects, spatial context, and details to interpret.

Yes. We collect your phone number for login only. Originals, thumbnails, metadata, and report history may be stored in case vaults for review. All communication uses HTTPS. You can delete your account and associated case data from account settings.

Analysis requires a clear photo with visible details. Try again with better lighting or a different angle. If the problem persists, check your internet connection.

Probe sends your photo to an AI vision model that reviews visible objects, spatial relationships, lighting, context, and environmental cues. The model then constructs a structured case workflow: a visual evidence narrative, individual observations with confidence scores, a projected timeline, and annotated overlays marking selected evidence on the original photo.

Probe uses AI vision models, but analyses are probabilistic interpretations, not definitive conclusions. Each observation includes a confidence score so you can gauge reliability. Accuracy improves with higher-quality photos that have good lighting, clear details, and multiple contextual elements. Probe should not be used as the sole basis for legal, medical, safety, claim, or fraud decisions.

Probe runs on the web platform and also on iOS (App Store) and Android (Google Play). On iOS, it requires iOS 15.0 or later; on Android, Android 8.0 (API level 26) or later. Any supported device can capture scenes for upload.

Both. You can capture fresh photos on mobile or upload existing images from your phone library. Historical photos and screenshots work too when metadata is available.

Each deduction in a Probe analysis includes a confidence score. Higher scores mean stronger visual evidence support; lower scores indicate a higher risk of inference limits. This helps separate high-confidence observations from weaker leads.

The web platform is the primary Probe workspace. It is built for uploading evidence photos, reviewing reports on a larger screen, reopening case vault history, and exporting visual evidence reports. The mobile apps remain useful companions for capture, quick uploads, and field review.

An analysis credit is used when you run a new evidence analysis. Generating a report from that completed analysis, browsing prior case vault entries, reviewing saved reports, and reading the Field Manual do not use another credit.

A report can include the original photo context, generated evidence observations, annotated markers, confidence scores, caveats, timeline-style reasoning, metadata notes when available, and suggested next steps. See Visual Evidence Reports and Case-File PDF Reports for the web workflow.

No. Probe can review visible evidence, metadata when available, and possible inconsistencies, but it does not prove authenticity, identify people, determine intent, or decide legal, claim, or fraud outcomes. Treat each report as a structured review aid for human verification.

Many apps strip EXIF metadata during sharing or editing. Probe can still analyze visible image content, but metadata-dependent notes will be limited or marked as unavailable. The EXIF metadata guide explains what can and cannot be inferred from file metadata.

Only upload photos you are allowed to review and store. Avoid unnecessary personal information in the frame, use the web platform's saved history intentionally, and delete the account when you no longer want its retained case history. For a practical overview, read Photo Privacy and Storage.

Use mobile when the phone is the easiest way to capture a scene. Use the web platform when you want a larger review surface, organized case vault history, report export, and easier sharing into downstream workflows.